FAQ

I bought my tickets before the festival dates changed – How do I get a refund?

First we want you to know that if you want to attend on May 4 and 5, you don’t need to buy new tickets. Your Saturday ticket will be valid for entry on Monday, May 5 (and, of course, your Sunday ticket will still be valid on Sunday, May 4). If you can’t attend on Monday, refunds are available to anyone who purchased a weekend pass before the change of dates of the festival was announced, on April 1. To receive your refund, please contact customer service, supply them with your order information, and request that a refund be issued. MAKE SURE you are contacting the correct customer service department so that you can receive your refund in a timely manner. If you purchased your ticket on Paylogic then request a refund by clicking here, if you purchased on Superboletos click here to request your refund.

Refunds will be processed as quickly as possible. Thank you for your patience.

What is Electric Zoo Mexico City?

Electric Zoo, praised as America’s best electronic music festival, will make its Mexico City debut this year. Electric Zoo brings a wide variety of the top acts from around the world and across the spectrum of electronic music’s various sub-genres. In its 2014 debut, Electric Zoo Mexico City will feature two open-air Main Stages plus Made Event’s legendary Sunday School Tent.

What are the dates of Electric Zoo Mexico City?

Electric Zoo Mexico City will take place on Sunday May 4 and Monday May 5, 2014.

Where will Electric Zoo Mexico City take place?

Arena Ciudad de México
Avenida de las Granjas 800
Azcapotzalco, Pueblo de Santa Barbara, 02230
Ciudad de Mexico, D.F., Mexico
http://www.arenaciudaddemexico.com/site/index.php

How old do I have to be to attend?

Electric Zoo Mexico City is an all ages event (15 and under must be accompanied by an adult). To purchase and consume alcohol or to purchase a VIP Experience pass, you must be at least 18 years of age. Everyone must show valid government-issued photo ID (photocopies will NOT be accepted).

 THE ONLY ACCEPTABLE FORMS OF IDENTIFICATION ARE AS FOLLOWS:

  • Valid Military Service ID
  • Valid Voter’s Card
  • Valid Professional ID registration
  • Valid passport or visa issued by your country’s government

PHOTOCOPIES WILL NOT BE ACCEPTED

Will I be searched before entering?

Yes, everyone is subject to search upon entry.

What if it rains?

Electric Zoo Mexico City is a rain or shine event, subject to safety requirements.

I have a question/concern about my ticket(s). What should I do?

Be sure you are contacting the correct customer service department so that your question can be answered in a timely manner. If you purchased your ticket(s) on Paylogic then get help by clicking here, if you purchased on Superboletos click here to get help with your issue.

What are some safe practices I can use at Electric Zoo?

Please take good care of yourself and help watch out for the people around you. If you see someone slip, trip, or overheat, someone who needs medical attention, rehydration, or just a helping hand, please keep the positive vibe alive, and be a friend to a friend in need. Remember that it’s very important to stay hydrated. Be aware of how much you’re exerting yourself and take breaks from dancing. When you sweat, your body is losing water and you need to replace it to make sure you don’t overheat.

 

Can I pass out flyers for my event or business at the festival?

No.

I have a question that’s not answered here – what should I do?

Please email any other questions to ayuda@electriczoo.mx.

Basics

  • I bought my tickets before the festival dates changed – How do I get a refund?

    First we want you to know that if you want to attend on May 4 and 5, you don’t need to buy new tickets. Your Saturday ticket will be valid for entry on Monday, May 5 (and, of course, your Sunday ticket will still be valid on Sunday, May 4). If you can’t attend on Monday, refunds are available to anyone who purchased a weekend pass before the change of dates of the festival was announced, on April 1. To receive your refund, please contact customer service, supply them with your order information, and request that a refund be issued. MAKE SURE you are contacting the correct customer service department so that you can receive your refund in a timely manner. If you purchased your ticket on Paylogic then request a refund by clicking here, if you purchased on Superboletos click here to request your refund.

    Refunds will be processed as quickly as possible. Thank you for your patience.

  • What is Electric Zoo Mexico City?

    Electric Zoo, praised as America’s best electronic music festival, will make its Mexico City debut this year. Electric Zoo brings a wide variety of the top acts from around the world and across the spectrum of electronic music’s various sub-genres. In its 2014 debut, Electric Zoo Mexico City will feature two open-air Main Stages plus Made Event’s legendary Sunday School Tent.

  • What are the dates of Electric Zoo Mexico City?

    Electric Zoo Mexico City will take place on Sunday May 4 and Monday May 5, 2014.

  • Where will Electric Zoo Mexico City take place?

    Arena Ciudad de México
    Avenida de las Granjas 800
    Azcapotzalco, Pueblo de Santa Barbara, 02230
    Ciudad de Mexico, D.F., Mexico
    http://www.arenaciudaddemexico.com/site/index.php

  • How old do I have to be to attend?

    Electric Zoo Mexico City is an all ages event (15 and under must be accompanied by an adult). To purchase and consume alcohol or to purchase a VIP Experience pass, you must be at least 18 years of age. Everyone must show valid government-issued photo ID (photocopies will NOT be accepted).

     THE ONLY ACCEPTABLE FORMS OF IDENTIFICATION ARE AS FOLLOWS:

    • Valid Military Service ID
    • Valid Voter’s Card
    • Valid Professional ID registration
    • Valid passport or visa issued by your country’s government

    PHOTOCOPIES WILL NOT BE ACCEPTED

  • Will I be searched before entering?

    Yes, everyone is subject to search upon entry.

  • What if it rains?

    Electric Zoo Mexico City is a rain or shine event, subject to safety requirements.

Ticket Questions

  • I have a question/concern about my ticket(s). What should I do?

    Be sure you are contacting the correct customer service department so that your question can be answered in a timely manner. If you purchased your ticket(s) on Paylogic then get help by clicking here, if you purchased on Superboletos click here to get help with your issue.

Zoo Animal Codes of Conduct

  • What are some safe practices I can use at Electric Zoo?

    Please take good care of yourself and help watch out for the people around you. If you see someone slip, trip, or overheat, someone who needs medical attention, rehydration, or just a helping hand, please keep the positive vibe alive, and be a friend to a friend in need. Remember that it’s very important to stay hydrated. Be aware of how much you’re exerting yourself and take breaks from dancing. When you sweat, your body is losing water and you need to replace it to make sure you don’t overheat.

     

  • Can I pass out flyers for my event or business at the festival?

    No.

  • I have a question that’s not answered here – what should I do?

    Please email any other questions to ayuda@electriczoo.mx.